Starter
Starter
Ask
One team, one path. Get the loop turning before you scale it.
- checkJourney, Surveys and Knowledge
- checkFeedback tagged to touchpoints
- checkHelp mapping your first path
- checkOne workspace
- checkWalkthrough to set the number
Pricing
Priced on what you use.
Not per seat, plus per module, plus per report. Tell us how many people and which modules, and we'll give you a number on the walkthrough. Price is Ask.
Most teams
Team
Ask
The full loop. Feedback changes the process, the team learns it, and you can see whether it landed.
- checkEverything in Starter
- checkAcademy, Quality and Cases
- checkCoaching view for supervisors
- checkAdmin Cockpit
- checkAn onboarding session for your team
Scale
Scale
Ask
Several teams, several paths, and the people who need to see across all of them.
- checkEverything in Team
- checkBot add-on ready
- checkCalling add-on ready
- checkMore than one team, kept separate
- checkA named contact for onboarding
Every plan includes your data, exportable, whenever you want it.
Add-ons
Calling and the bot sit on the same path. Numbers, models, and billing land later.
Is CloseCX a helpdesk?
No. Cases are a light hand-off — who owns it, what the customer said, what happens next. CloseCX exists to change the process so fewer things need handing off at all. It is not Zendesk.
Do I need the bot?
No. Every path works with people and no bot at all. The bot is an add-on for the steps that repeat, and when it can't finish it opens a Case rather than leaving a customer stuck.
Is this only for warehousing?
No. Warehouse is one customer, not the brand. The loop is the same anywhere customers talk to your team. Retail, services, operations, healthcare. The path changes; the loop doesn't.
What's live today, and what's later?
The screens and the loop are being built on your workspace. Calling is early: the path and the scoring, not carriers, numbers or recording. Bot is an add-on. Carriers, payments, and CRM send-out stay later. We do not fake a percentage while we wait.