Starter
Starter
Ask
One team, one path. Get the loop turning before you scale it.
- checkQuality — score what was said
- checkOne workspace
- checkHelp setting the first scorecard
- checkWalkthrough to set the number
Pricing
Priced on what you use.
Not per seat, plus per module, plus per report. Tell us how many people and which modules, and we'll give you a number on the walkthrough. Price is Ask.
Most teams
Team
Ask
The loop. Loops, Quality, and Academy on one workspace.
- checkEverything in Starter
- checkLoops: own what hurt
- checkAcademy: teach the path
- checkAn onboarding session for your team
Scale
Scale
Ask
Several teams, several paths, and the people who need to see across all of them.
- checkEverything in Team
- checkJourney — stages, owners and the plays under them. The full map is later
- checkMore than one team, kept separate
- checkA named contact for onboarding
Every plan includes your data, exportable, whenever you want it.
Add-ons
Bot first: the AI path. Feedback, Calling and the rest sit beside it. Numbers, models, and billing land when each piece is real.
Bot
Highest weight next: Bot and AI brain on your journey and SOPs. Early: the Bot page says what is real. Ask.
Feedback
Ask at the touchpoint. Later: not built yet. The Feedback page says so plainly. Ask.
Calling
Bring voice onto the same path. Early: the Calling page says plainly what's live and what isn't. Ask.
Is CloseCX a helpdesk?
No. A Loop is a light hand-off — who owns it, what the customer said, what happens next. CloseCX exists so a bad answer changes the next conversation. It is not Zendesk.
Do I need the bot?
You can run CloseCX with people only today. The Bot is not fully built yet — but it is the highest-weight piece of where the product is going: stand up the journey and SOPs, hand off with a Loop when it cannot finish. We will say when it is real.
Is this only for warehousing?
No. Warehouse is one customer, not the brand. The loop is the same anywhere customers talk to your team. Retail, services, operations, healthcare. The path changes; the loop doesn't.
What's live today, and what's later?
Live now: Loops, Quality, Academy, and on Scale Journey stages with owners plus Plays with checklist and live SOP. Feedback (surveys at the touchpoint) is later. Next, with most weight: Bot and AI brain. Then Knowledge search and Calling. Journey’s full map is later. We list everything we have. We do not hide the now behind a vague later path.