Quality
Score what was actually said.
Review real conversations against the path you agreed on. Every line is pass, fail, or not asked — never a number invented to fill a dashboard.
Later: sentiment and business signals drawn from the same conversations. Today it is scoring against your own plays, and nothing is invented when nothing was scored.
- Plays home — every play your team runs, in one place
- A checklist and KPIs on each play, so scoring is against what you actually asked for
- Conversations arrive daily and are scored from ticks — pass, fail, or not asked
- The SOP for that play sits beside the checks, not in a folder somewhere